Milne Friend and Partners
  Insurance   |     Claims   |     Information   |     Contact Tel 01392 430097   Email sales@milnefriend.co.uk

Claims
We have provided details about what to do in the event of a claim and also claim telephone numbers and claim forms for some common insurance companies.

What To Do
In the event of a claim, you have an obligation to minimise the loss. This means you have to take any reasonable measures to prevent further loss. For example, if you have a water leak, turn the water off at the mains immediately and turn on all the taps to drain the system. A good rule of thumb is to proceed as though you were not insured - i.e. actions you would find reasonable an insurer should find reasonable also.

Important
Under new Civil Procedure Rules (The Jackson Reforms 2013), your insurer has only one day to provide an initial response to an employers' liability or public liability "Claims Notification Form". If you receive a CNF, please immediately report this to us and we will respond to the claimant solicitor and send it on to your insurers. If the time frame is not complied with, the solicitor will be able to charge significantly higher fees, which could affect your claims experience.

Many insurers have lists of approved repairers and suppliers, so before undertaking any work, or replacing lost or damaged items, it is prudent to check with the insurer first as the price they are able to obtain may be the maximum they will pay. Always retain any damaged items until the insurer has indicated that it is okay to dispose of them as a loss adjuster may want to examine them.

Prompt notification to the insurer is very important, especially in liability claims where the policy will specifically give a maximum amount of time for notification of a known issue. The maximum notification period is usually 21 days for liability claims and 30 days for others.

Claim Telephone Numbers & Forms
Please remember to have your insurance schedule to hand when calling a claims line as you will be asked for your policy number. If your insurer is not listed here, please refer to your policy documents or call the office for assistance. Please send any claim forms to our office, not directly to the insurer.

There has been a shift from 0845/0844 to 0345/0344 telephone numbers recently. If any of the below numbers have changed without our knowledge, please do drop us an email and we will quickly update this list.

  • Ageas
    • Commercial Claims - 0345 122 3283
    • Commercial Motor Claims - 0345 122 3260
    • Home Claims - 0345 122 3019
    • Private Motor Claims - 0345 122 3018
  • Allianz
    • Commercial Property Claims - 0344 412 9988
    • Casualty Claims - 0344 893 9500
    • Commercial Motor Claims - 0330 102 1998
    • Home Claims - 0345 073 1114
    • Private Motor Claims - 0345 6000 676
    • Motor Trade Claims - 0344 412 9996
  • Aviva
    • Commercial Property Claims - 0500 11 44 77
    • Commercial Liability Claims - 0345 300 7586
    • Private & Commercial Motor Claims - 0800 678 999
    • Home Claims - 0800 012345
  • AXA
    • Commercial Property Claims - 0345 600 2716 - Option 2
    • Commercial Motor & Fleet Claims - 0345 900 4185
    • Motor Trade Claims - 0370 900 1753
    • Commercial Liability Claims - 0345 900 4185
    • Private Motor Claims - 0345 608 0230
    • Home Claims - 0330 024 6842
  • BIB Underwriting
    • RSA Commercial Motor Claims - 0330 100 0565
    • RSA Windscreen Claims - 0800 783 4695
  • Broker Direct
    • Private Motor Claims - 0800 400 030
  • DAS
    • Legal & Tax Advice Service - 0344 893 0859
    • Counselling Service - 0344 893 9012
  • Easy Broking
    • Commercial Claims - 01443 229513 (Adjusting Associates)
    • Emergency Out of Hours - 01724 761378 (Adjusting Associates)
  • Ecclesiastical
    • Home Claims - Claim Form
    • Emergency Out of Hours - 0345 603 8381
  • Evolution
  • Focus
    • Covea Claims - 0330 024 2266
    • Zurich Claims - 0121 697 4480 or 0121 697 4434 or 0121 697 8555
  • HIUA
    • Argenta - 0345 6051025
    • Great Lakes / ERGO - 0345 6046964
    • RSA, AIG & Covea (OIM Consortium)
      • Property Claim - 0113 3879047 (if occurring before 31/12/15)
      • Property Claim - 0330 1006469 (if occurring after 01/01/16)
      • Liability Injury Claim - 0330 1006479
      • Liability Third Party Property Claim - 0330 1006459
    • QIC Europe - 0344 8563829
    • DAS Legal Expenses - 0117 934 2111 or 0344 893 0859
  • Liverpool Victoria (LV/ABC/Highway)
    • ABC Car Claims - 0800 633 5430
    • Autoglass - 0800 633 5430
    • ABC Home Claims - 0800 633 5814
    • ABC Domestic Emergency - 0800 633 5423
    • Commercial Claims - 0800 032 1170
    • Commercial Legal Expenses - 0800 0321145
    • Commercial Claim Forms
    • LV Highway Fleet Claims - 0800 028 9655
    • LV Highway Van Claims - 0800 032 1625
  • NIG
  • Premier Commercial
    • AIG Claims - 020 7954 7000
    • Amlin Claims - 01245 396688
    • QBE Property Claims - 0800 085 3187
    • QBE Liability Claims - 0113 290 6610
  • RSA
    • Commercial Motor Claims - 0330 100 0565
    • Glass Claims - 0800 783 4695
  • SJL
  • UK General / One Commercial
    • Commercial Claims - 0344 299 0999
  • Zurich
    • SME Commercial & Motor Claims - 0800 302 9055
    • Private Motor Claims - 0800 026 1779
    • Windscreen Claims - 0800 068 5710
    • Home Claims - 0800 026 1781

Get Acrobat Reader

Copyright 2018 Milne Friend and Partners. Last modified 17/04/2018. Please read the disclaimer.
Authorised and Regulated by the Financial Conduct Authority.